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Important Note: All new Lucid serial numbers need the latest versions of the software otherwise the serial number will not be accepted.

Please go to http://www.lucid-research.com/t/technical_Updates to download and run the latest version of your program.

Which operating systems do Lucid products run on?
Lucid stand-alone software is designed to run on:
Microsoft ® Windows XP, Vista, Windows 7 and Windows 8.

New students I have added (or test results) are not being saved
This may be a file or folder permissions issue. The database file in which students and their test results are stored may not be writeable because a folder on the computer is ‘Locked Down’.

To check for this, try going to the part of the Reports and Administration module in your Lucid software where you normally add new students or individuals. Add a new student with a made up name and choose ‘Save’. Now go back to the previous menu and choose ‘Delete an individual’. If your new student does NOT appear in the list of registered individuals then there is probably a permissions problem on the computer which needs to be addressed by your ICT support.

To find out about which folder needs Write permissions please click on this link.

Can I transfer my Lucid student data to a new computer?
Yes, this is quite straightforward. Because your school or organisation's licence details are held within a database file, by transferring this file to the second computer which has your Lucid software installed upon it, your licence details including serial number will be transferred too. Please see the fact sheets below for detailed instructions.
Transferring Lucid results and software licence to another computer.

Why isn't my serial number being accepted by the software?
Lucid's serial numbers (excluding Recall and Boosters) use a special format which only allows them to be used within a particular time period. This means that if you wish to install the software onto a different computer the serial number may not be accepted, especially if you have a one year licence issued in the previous calendar year.

If you have been using the software on a different computer but now wish to install it onto a different one, you can transfer the database file from the original computer to the new one, and this will transfer your software licence too.
See the question number above for details.

If you have not installed the Lucid software before and you have a one year licence issued to you in the last calendar year, please contact support@itecnz.co.nz and we can advise you how to complete your software registration.

Why am I not allowed to install Lucid Recall on a second computer?
Lucid Recall (single user edition) is tied to one particular computer, normally the one you first register the software onto. If you wish to move Lucid Recall to another computer you should first Save a database archive (see System Housekeeping in the Lucid Recall software) and then email Lucid Research at technical@lucid-research.com and our support staff will nullify the Lucid Recall registration on your first computer and allow you to install the software onto a different computer.
You may then load the archive you saved previously into your new copy of Lucid Recall to restore your student results.

My software licence has expired prematurely or is telling me it will expire at an earlier date than I expected.
Please email technical@lucid-research.com, telling them your software serial number (this has the generic format 99999-9999A-A999999 or 99999-9999A-AA99999 where 9 represents a digit and A a letter of the alphabet) and the approximate date you expect the software to expiry. If there is a problem with the expiry date we will email you a small utility (program) which you can run on your computer and which will correct the expiry date for you. Please note the serial number we require is the one shown on the login panel when you launch your software. If you have a second serial number (for example, one sent to you with a recent software renewal) which is not the same as the one shown when you launch your software please mention this to us in your email.

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